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How We Protect Your Privacy |
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At Northbest Distributors Ltd, we take our customers' personal privacy very seriously.
Any questions, concerns, or disputes regarding this privacy policy are handled by a customer service representative. Please see the contact page for contact information.
What this privacy policy covers:
- The personally identifiable information Northbest Distributors Ltd. ("Northbest") collects and how it is used.
- With whom Northbest may share information.
- The types of security procedures that are in place to protect against the loss, misuse, or alteration of information under Northbest's control.
- The options available to users regarding collection, use, and distribution of the information.
- How users can correct any inaccuracies in their information.
Information Collection and Use
- New Account Setup
We request information from the user on our account setup page. A user must provide contact information (like name and
billing/shipping address). New customers will have the option to complete an online credit application form which requires
financial information (such as bank account number). This information is used to verify customer credit status during the approval
process for new credit accounts. If we have trouble
processing an order, the contact information is used to get in touch with the user. The
account setup pages are secured with 256-Bit SSL encryption. See below under "Sharing and
Disclosure" for more information about SSL security encryption.
- Cookies
A cookie is a piece of data stored on the user's computer containing
information about the user. Usage of a cookie is in no way linked to
any personally identifiable information while on our site. A cookie
will be used to keep track of your login session and connect with information about you that is stored
on our server while you are logged in. The cookie is only stored temporarily, and will
automatically be terminated as soon as the user closes their web browser.
- Log Files
Like most standard Web site servers we use log files to track user
information. This includes internet protocol (IP) addresses, browser
type, internet service provider (ISP), referring/exit pages, platform
type, date/time stamp, and number of clicks. This information is used to analyze trends,
administer the site, track user movements in the aggregate, and
gather broad demographic information for aggregate use. The
information collected, including the IP address, is not linked to
personally identifiable information.
- Alternate Methods of Collection
For users who are particularly concerned about Internet security, we
offer a credit application form in PDF format as an option during the account setup process. Customers can download this form, print it, and submit it by fax.
Credit card information is never collected electronically. A credit card authorization form is also provided as an option during the account setup process.
Sharing, Disclosure, and Security
Legal Disclaimers
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our Web site. We reserve the right to release the information to a law enforcement agency without the user's permission if we believe the information to be fraudulent. Any information requested by a third party for any other reason will not be disclosed without the user's permission.
Clients who transmit personal information to us using insecure methods (namely email) do so at their own risk. We cannot and will not take responsibility for any damages incurred to the customer if their personal information is intercepted by a person with malicious intent while being transmitted insecurely. We can only warrant the protection of personal information if it is transmitted using secure methods, which include our secure order page and fax or telephone.
- Sharing
Our Web site stores users' personal
information, including names, addresses, contact information, and credit
applications on the servers of our Web site host, KELLETT Communications Inc. (www.kellett.nt.ca). This
information is held on a secure server so it can then be retrieved
for processing by a Northbest representative. KELLETT does not have
access to this information without our express permission wherein
it is necessary for them to access our
account to administer technical support. The Security section below outlines how the
transmission of your information is protected.
Our users' names and shipping addresses are provided to the expediters and shipping companies that deliver our orders. The use of users' personally identifiable information
by these shipping agents is governed by their individual privacy
policies. Please contact your shipping agents for
more information.
In cases where we believe that financial information provided by a
customer is fraudulent, we may release the information to an
appropriate law enforcement agency for investigation.
- Links
This web site contains links to other sites. Please be aware that
Northbest is not responsible for the privacy practices of such
other sites. We encourage our users to be aware when they leave our
site and to read the privacy statements of each and every web site
that collects personally identifiable information. This privacy
statement applies solely to information collected by this Web site.
- Business Transitions
In the event that Northbest goes through a business transition,
such as a merger, being acquired by another company, or selling a
portion of its assets, users' personal information will, in most
instances, be part of the assets transferred. Users will be notified
via prominent notice on our Web site for 30 days prior to a change of
ownership or control of their personal information. If, as a result of
the business transition, the users' personally identifiable
information will be used in a manner different from that stated at the
time of collection, they will be given a choice consistent with our
notification of changes section.
- Security
Our Web site takes every precaution to protect our users'
information. When users submit sensitive information via the Web site,
their information is protected both online and off-line.
All pages of our website that send customer information are protected during transmission with 256-bit
SSL encryption.
Users' personally identifiable information collected by our
website is stored on a secure server, and is only accessible
by an authorized Northbest representative. This information, when retrieved, will be
used to process the user's order and contact the user when necessary. Credit card information is held in the server's database indefinitely.
While we use SSL encryption to protect sensitive information online,
we also do everything in our power to protect user-information
off-line. All of our users' information, not just the sensitive
information mentioned above, is restricted in our offices. Only
employees who need the information to perform a specific job (for
example, our billing clerk or a customer service representative) are
granted access to personally identifiable information. Credit card
information will be kept on file in case the user needs to return
the product, or the information needs to be disclosed to the credit
card company for verification. We also use the information for
future orders placed by the user with their permission. We only
destroy credit card information if the user requests it.
In addition to paper files, we also keep scanned records of all
documentation in our computer system to allow us to serve our
customers more efficiently. This computer system is protected by both
hardware and software firewalls as well as anti-virus and anti-spyware software.
All employees are kept up-to-date on our security and privacy
practices. Any time new policies are added or changed, our employees
are notified and/or reminded about the importance we place on
privacy, and what they can do to ensure our customers' information
is protected.
If you have any questions about the security at our Web site, please Contact Us.
Supplementation of Information
We will not normally have any reason to contact any third parties regarding users' personally identifiable information. However, if we have sufficient reason to believe that financial information (such as credit card number and expiry date) submitted by a user may be false, we reserve the right to contact the credit card company to verify the ownership of the account number provided by the user.
- Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes before we
have finished processing an order, or if a user decides to cancel
their order or make changes to the shipping address or credit card
information, this can be done by contacting our Customer Service
department by email, phone, or fax. Contact information is
provided on the Contact Page of our Web site. When we receive a request to
cancel an order, the order will be deleted from our electronic
online database, and any documents and computer records pertaining
to the order containing the user's personally identifiable
information will also be destroyed. Information from previous orders
will be retained unless the user requests that we destroy it. Email
correspondence will always be retained for future reference.
- Notification of Changes
A notice will be placed on most pages of our Web site if we make any
changes to this policy. We like to ensure that our users are always
aware of what information we collect, how we use it, and under what
circumstances, if any, we disclose it. If at any point we decide to
use personally identifiable information in a manner different from
that stated at the time it was collected, we will notify users by
way of an email. Users will have a choice as to whether or not we
use their information in this different manner. Otherwise we will
always use information in accordance with the Privacy Policy under
which the information was collected.
Communications From The Site
- Customer Service
We communicate with users on a regular basis to provide requested services
and in regards to issues relating to their order. We reply via
email or phone in accordance with the users wishes.
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